Our Famous 3 Days Replacement Policy & Return:
Its the warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Returns policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan.
gala.pk Pakistan has a full three days replacement policy for all our products so you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within a week via email at [email protected] or by calling at 03312223887 then your product shall be replaced right away.
All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 3 Days return policy and only the issues that can not be spotted are to be covered. You are requested to check your product before you pay for it in the case our staff is making the delivery.
If you are getting your delivery from a Courier company *e.g. (TCS)* and they do not let you open the flyer then you can report about any such issues on the day you get the delivery via call or email
Please note that items must be in an unused condition and contain all the original tags and packaging (if any). If removed then the packing for the replacement phone shall be removed to adjust for the replaced phone.